Delivery Policy
Simple delivery, clear timeframes and no delivery charges. Find out how we process, dispatch and deliver your EOV HIKING order.
At EOV HIKING, we aim to make ordering your next pair of walking boots straightforward. All orders qualify for free delivery, with no minimum spend required. The information below explains our order processing, estimated delivery times and what to do if your parcel does not arrive as expected.
1. Delivery Charges
All orders placed through the EOV HIKING website are eligible for free standard delivery. There is no minimum spend requirement, and standard delivery charges will not be added at checkout.
If any delivery option with a separate charge is introduced in the future, its cost will be clearly displayed before you complete your order.
2. Order Processing Time
Orders are generally processed within 1–3 working days after payment has been confirmed.
Processing includes reviewing the order details, checking availability and preparing the parcel for dispatch. Working days do not include weekends or public holidays.
During busy periods, promotional events or periods of unusually high order volume, processing may take a little longer. If a significant delay affects your order, we will aim to provide an update using the contact information supplied at checkout.
3. Estimated Delivery Time
After dispatch, standard delivery generally takes an estimated 3–7 working days.
Allow approximately 4–10 working days in total from order confirmation for processing and delivery under normal circumstances. These timeframes are estimates rather than guaranteed arrival dates.
Actual delivery times may vary depending on the delivery address, carrier operations, seasonal demand, weather conditions and other circumstances outside our reasonable control.
4. Order Confirmation and Dispatch
After placing an order, you should receive an order confirmation using the email address provided at checkout. This confirms that your order details have been received.
A confirmation of dispatch may be sent once your parcel has been handed to the delivery service. Please note that an order confirmation does not necessarily mean the parcel has already been dispatched.
If you cannot find your confirmation email, check your spam or junk folder before contacting us.
5. Delivery Address
Please check your delivery address, postcode, contact details and any relevant delivery instructions carefully before completing your order.
If you notice an error after placing an order, contact us as soon as possible. We will try to make a correction before dispatch, but changes cannot be guaranteed once an order has been prepared or passed to the carrier.
We cannot guarantee successful delivery where an address is incomplete or incorrect. If a delivery issue occurs, please contact us so we can review the available options.
6. Tracking Your Parcel
Where tracking is available, tracking information will be provided when the parcel is dispatched or becomes available from the delivery service.
Tracking updates may take some time to appear after dispatch. A lack of immediate updates does not necessarily mean that your parcel has stopped moving.
If tracking has not changed for several working days or the delivery estimate has passed, please contact us with your order number so we can look into it.
7. Delayed Deliveries
Although we aim to meet the estimated delivery times, occasional delays can happen because of weather, carrier disruption, peak-season demand or other unexpected circumstances.
If your order has not arrived within the expected timeframe, please contact us. We will review the order and available tracking information and explain the next steps.
Estimated delivery times do not remove any rights you may have under applicable consumer protection law, including rights relating to delayed or undelivered orders.
8. Missing Parcels
If your parcel appears to be missing, first check the tracking details and whether it may have been left in a designated safe place or accepted by someone at the delivery address.
If you still cannot locate it, contact us with your order number and any relevant delivery information. We will review the situation and, where appropriate, make enquiries with the delivery service.
We will work with you to resolve the issue in line with the circumstances and applicable consumer rights.
9. Incorrect, Damaged or Incomplete Orders
Please check your order when it arrives. If you receive the wrong item, notice damage or find that an item is missing, contact us as soon as reasonably possible and include your order number.
Where useful, photographs of the parcel, packaging or item may help us understand the issue more quickly.
We will review the information and explain the appropriate next steps. Your statutory rights regarding faulty, damaged or incorrectly supplied goods remain unaffected.
10. Changes and Cancellations Before Dispatch
If you need to change or cancel an order, contact us as soon as possible before it is dispatched. We will try to help, but changes cannot be guaranteed once the order has entered the dispatch process.
If the parcel has already been dispatched, you may need to follow the cancellation and return process described in our Refund Policy. Your applicable legal rights will continue to apply.
11. Contact About Delivery
If you have a question about delivery, tracking or an order that has not arrived, please use the contact details provided on our website.
To help us assist you, please include your order number, the email address used at checkout and a brief description of the issue.
We aim to respond to customer enquiries within 2 working days. If an issue requires further checks with the delivery service, we will provide an update when more information is available.