Terms & Conditions

1. About Our Website

EOV HIKING is an online shop offering hiking boots and outdoor footwear for men, women and children.

Our website provides product information, available options and an online ordering facility. We aim to keep descriptions, prices, size information and availability as accurate and up to date as reasonably possible.

If you have a question about a product or an order before purchasing, please contact us using the details provided on our website.

2. Eligibility and Website Use

You must be legally able to enter into a purchase agreement to place an order. If you are under the age required to make a purchase independently, you should use the website with the involvement of a parent or legal guardian.

When using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website for lawful purposes and in a way that does not interfere with its normal operation.
• Not attempt to gain unauthorised access to the website or its systems.
• Not submit misleading order details or use another person’s payment information without permission.

3. Product Information

We make reasonable efforts to present our footwear clearly, including product images, descriptions, available sizes, materials and other relevant details where provided.

Colours may appear slightly different depending on your screen, device settings or display. Images are intended to illustrate the product and may not reproduce every detail exactly.

Please review the product description, size options and any available fit information before placing your order. If something is unclear, contact us before purchasing.

Product information is provided to help you make an informed choice. Unless expressly stated, descriptions of intended use are general guidance and do not guarantee suitability for every terrain, weather condition or activity.

4. Prices and Payment

Prices are displayed on the relevant product pages and at checkout. Please review your order total before completing payment.

Standard delivery is free on orders placed through our website, with no minimum order value. If any additional charge applies to an optional service, it will be shown before you place the order.

Payments must be completed using an available payment method displayed at checkout. An order may not be processed until payment has been authorised or confirmed.

If a clear pricing or listing error is identified, we will take reasonable steps to resolve it. If an order is affected, we will contact you and explain the available options before proceeding where appropriate.

5. Placing an Order

When you submit an order, you are making an offer to purchase the selected products under these terms.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

Acceptance normally takes place when we confirm that the order has been accepted for fulfilment or dispatch. If we cannot fulfil an order, for example because an item is unavailable or an order detail needs to be resolved, we will contact you and arrange an appropriate outcome, including a refund where applicable.

Please check your order details carefully before submitting payment, including product selection, size, quantity, delivery address and contact information.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will try to help if the order has not yet entered the dispatch process, but changes cannot be guaranteed once preparation or dispatch has progressed.

If an order has already been dispatched, you may need to follow the return process described in our Refund Policy.

For most online purchases, you have a statutory right to cancel within 14 days of receiving the goods, followed by a further 14 days to return them after notifying us of cancellation. Certain legal exceptions may apply.

Please refer to our Refund Policy for details of cancellation requests, return arrangements and refund processing. Your statutory rights remain unaffected.

7. Delivery

All standard deliveries are free. Orders are generally processed within 1–3 working days, and delivery usually takes an estimated 3–7 working days after dispatch.

These timeframes are estimates rather than guaranteed arrival dates. Delivery may take longer during busy periods or where carrier disruption, weather or other unexpected circumstances affect the service.

Please provide a complete and accurate delivery address at checkout. If you notice an error, contact us as soon as possible so we can check whether it can be corrected before dispatch.

For further information, please read our Delivery Policy. Nothing in these terms removes any rights you may have in relation to delayed or undelivered goods.

8. Returns and Refunds

If you change your mind or need to return an item, please follow the instructions in our Refund Policy and contact us before sending the parcel where practical.

For a change-of-mind return, the direct cost of returning the goods may be your responsibility unless we have agreed otherwise or applicable law requires us to cover it.

If goods are faulty, damaged or not as described, please contact us so we can review the issue and explain the appropriate next steps.

Approved refunds are normally returned to the original payment method. Bank or payment provider processing times may affect when the funds appear in your account.

Nothing in this section limits your rights under applicable consumer protection law.

9. Availability and Stock

Product availability may change as orders are placed and stock is updated. We aim to display current information, but availability cannot always be guaranteed until an order has been reviewed.

If an item becomes unavailable after you place an order, we will contact you to explain the situation and discuss any appropriate options. If the order cannot be fulfilled and payment has been taken, a refund will be arranged where applicable.

10. Product Care and Appropriate Use

Footwear performance depends on factors such as fit, terrain, weather, maintenance and how the product is used. Please follow any care instructions supplied with the product.

Choose footwear suitable for your intended activity and check product information before use. No footwear can be assumed to provide the same grip, comfort or protection in every environment.

General product descriptions are not a substitute for assessing the conditions in which you plan to use your footwear.

11. Website Content and Intellectual Property

Unless otherwise indicated, the text, branding, graphics, page layouts and other content on this website are owned by us or used with permission.

You may browse the website and use its content for personal shopping purposes. You must not reproduce, distribute, modify or commercially use website content without the relevant permission, except where applicable law allows it.

12. Third-Party Services and Links

Our website may use third-party services to support functions such as payment processing, delivery updates, website performance or embedded content. These services may be subject to their own terms and privacy information.

Links to other websites are provided for convenience. We do not control all external websites and cannot guarantee the accuracy or availability of their content. Please review their terms before using their services.

13. Website Availability and Accuracy

We aim to keep our website accessible and information accurate. However, occasional interruptions, maintenance, technical issues or display errors may occur.

We may update product details, website content or features when necessary. Where a change affects an existing order, we will handle the matter appropriately and in line with our legal obligations.

Nothing in these terms excludes responsibility that cannot lawfully be excluded or restricts any consumer rights provided by law.

14. Liability

We are responsible for supplying goods that meet the requirements of applicable law and for carrying out our obligations under the purchase agreement.

To the extent permitted by law, we are not responsible for losses that could not reasonably have been anticipated when an order was placed or for issues caused by circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited. Your statutory rights remain unaffected.

15. Privacy and Cookies

When you use our website or place an order, personal information may be processed to manage purchases, arrange delivery, respond to enquiries and maintain website operations.

Our Privacy Policy explains how personal information is handled. Our Cookie Policy provides further information about cookies and similar technologies used on the website.

16. Changes to These Terms

We may update these Terms & Conditions when our website, services or legal requirements change. The latest version will be published on this page.

The terms applicable to a particular purchase will be considered in light of the agreement in place when the order was accepted and any legal requirements that apply.

17. Governing Law

These terms are governed by the laws applicable to the relevant consumer transaction. If you are a consumer, you may also benefit from mandatory consumer protection rules and may be entitled to bring proceedings in the courts available under applicable law.

Nothing in this section takes away any rights that cannot lawfully be excluded.

18. Contact Us

If you have questions about these terms, a product, a purchase or an existing order, please contact us using the contact details displayed on the EOV HIKING website.

Including your order number and a short description of your enquiry will help us respond more efficiently.