HELP & INFORMATION

Frequently Asked Questions

Quick answers to common questions about shopping with EOV HIKING.

Is delivery free?

Yes. All orders qualify for free standard delivery, with no minimum order value.

How long does delivery take?

Orders are generally processed within 1–3 working days. Delivery usually takes a further 3–7 working days after dispatch.

How do I choose the right size?

Please check the size options and product details on the relevant product page before ordering. If you need more information about a particular style, contact us before making your purchase.

Can I return my order?

Yes.Purchases can be cancelled within 14 days of receiving the goods, followed by a further 14 days to return them after notifying us. Please see our Refund Policy for the full process and applicable conditions.

When will my refund arrive?

We aim to process approved refunds within 5 working days. Your bank or payment provider may then need a further 5–10 working days for the funds to appear in your account. Statutory refund deadlines still apply.

Can I change or cancel an order?

Please contact us as soon as possible. We will try to make changes before dispatch, but this cannot be guaranteed once your order has entered the dispatch process. Your statutory cancellation rights remain unaffected.

What if my order arrives damaged or incorrect?

Please contact us with your order number and a brief description of the issue. Photographs may help us assess the situation and explain the next steps.

How can I contact EOV HIKING?

Please use the contact details provided on our website and include your order number if your enquiry relates to a purchase.

Shopping Basket